As a healthcare provider that advocates Care. For Good., we recognise the importance of bringing empathy to life at scale so that we can leave a lasting impact on our patients. That was why the key conversation at the IHH Service Week 2023 was themed “Passionately Caring”.

With Patients First being one of our core values, Service Week serves as a platform to acknowledge and celebrate the exemplary service and care our people provide to our patients and their loved ones every single day as we reaffirm our commitment to service excellence.

Over the course of the week, Service Week Committees across the business units put together creative presentations that highlighted inspirational acts of service. The keynote address on “Operationalising Empathy” also struck a chord with leaders and staff across the IHH network, who gained practical insights into embedding empathy within our patient journeys.