The Digital Parkway Radiology Ordering system enables instantaneous and real-time appointment scheduling across all of Parkway Radiology Centres. Clinics now have the capability to reserve appointments for various exams such as MRI, CT, X-Ray, Mammogram, Ultrasound, and more. Following each new booking, Bot MD promptly dispatches a confirmation message, complete with a digital radiology order form and preparation instructions for the upcoming exam, directly to patients via WhatsApp.

Furthermore, clinics can effortlessly modify or cancel exam bookings online, eliminating the need to contact the Radiology call centre. Bot MD plays a crucial role by instantly informing the clinic and the attending doctor when a radiology report and scan are ready for viewing. Additionally, doctors and clinic staff can utilise Bot MD to inquire about information pertaining to Parkway’s Radiology test catalogue, as well as obtain preparation instructions for various radiology exams.

The utilisation of the new Digital Radiology Ordering system has witnessed substantial growth in 2023, with over 8,000 radiology orders processed on the platform to date. Patients have expressed positive feedback, highlighting the convenience of receiving appointment reminders and exam preparation information seamlessly through WhatsApp.