Building a Strong Service Culture - IHH Healthcare
  • Join our community
  • IHH@LinkedIn
  • IHH@Youtube
  • IHH@Facebook
Building a Strong Service Culture
18 Oct 2020

Service excellence is a hallmark of IHH Healthcare. To reinforce a strong, patient-centric service culture, Parkway Hospital People’s Square conducted a workshop for more than 40 frontline staffs to up our game in customer service.

Through case studies, role-playing and group discussions, the participants deepened their understanding of customer service by sharing insights and learning how to think on their feet in unanticipated situations.

Topics:

Brands:

Related Stories

Harnessing AI to Advance Patient-Centred Healthcare

Artificial intelligence is rapidly transforming healthcare, creating new opportunities to enhance patient care, improve clinical efficiency and accelerate medical innovation.

18 Oct 2020
Read More

Supporting Women's Health Through Open Conversations

On 10 July, the Federation of Indian Chambers of Commerce & Industry Ladies Organisation (FICCI FLO), in partnership with Fortis Healthcare, hosted Menopause 360°: Body, Mind and Hormones, an initiative dedicated to raising awareness and encouraging open conversations around menopause.

18 Oct 2020
Read More

IHH Laboratories D.N.A. Award

Discovery. Nurturing. Accuracy. The IHH Labs D.N.A. Award returns in 2026 to recognise medical technologists whose work forms a vital part of quality patient care.

18 Oct 2020
Read More

IHH Singapore Collaborates with Insurers to Improve Affordability of Private Hospital Care

Partnerships advances value-based care while supporting the long-term sustainability of healthcare.
18 Oct 2020
Read More

People-led Innovation Driving Impact Across IHH Healthcare

Some of the most meaningful advances in healthcare begin not as formal strategies, but as ideas shaped in the course of care delivery.
18 Oct 2020
Read More

Gleneagles Hospital Hong Kong Highlights Healthcare at ITB China 2026

Travel today is no longer defined by destinations alone — it is shaped by the confidence and assurance travellers carry with them.

18 Oct 2020
Read More
HOSPITALS
PRIMARY CARE
ANCILLARY SERVICES
  • Acibadem Labmed Logo
  • Agilus Diagnostics Logo
  • Parkway Laboratories
  • Parkway Radiology Logo
  • Parkway Rehab Logo
  • Premier Integrated Labs Logo
  • Premier Integrated Rehab Logo