Sometimes, simple things like redesigning a form and training our nurses how to use it properly can achieve wonders. A team at Gleneagles Hospital Kuala Lumpur did just that and successfully reduced the number of unplanned patient transfers to ICU and HDU by more than 80 percent. For that, they won the Malaysia Operations’ annual Quality Improvement competition out of a bumper crop of 37 entries this year.
The Quality Improvement competition is an annual competition aimed at improving patient satisfaction and operational efficiency.
Each project is rated based on clarity of objective, content, analysis using appropriate quality tools, project outcomes and sustainability. This year, the competition drew 37 project submissions from Nursing, Pharmacy, Operations, Rehab, Lab and Front Office, which was more than double from last year.
Ten teams were shortlisted to present their projects before more than 200 management and staff in a virtual meeting, where a winner was determined.
Congratulations to our winners and let’s keep the quality fire burning.
Related Stories
IHH Singapore Advances the Conversation on Healthspan and Longevity
The IHH Sky Race Reaches New Heights at Merdeka 118
Fortis Memorial Research Institute Champions ECMO Excellence at ECMOASIA 2026
On 24-25 July 2026, Fortis Memorial Research Institute (FMRI), Gurugram hosted ECMOASIA 2026, a landmark conference that brought together leading national and international experts to advance awareness, education and clinical excellence in Extracorporeal Membrane Oxygenation (ECMO) care across the Asia-Pacific region.
Pantai Hospital Kuala Lumpur Brings Preventive Care to the Workplace
On 12 August, Pantai Hospital Kuala Lumpur (PHKL) partnered with Unitrade Industries Berhad and AIA Malaysia to deliver an On-Site Influenza Vaccination and Health Screening Programme at Unitrade's premises, bringing accessible preventive care directly to the workplace.
Premier Integrated Rehab Launches New Centre in Kuala Terengganu
Premier Integrated Rehab has opened a new centre in Kuala Terengganu, bringing rehabilitation services closer to communities across Malaysia’s East Coast.
IHH Singapore Becomes First Private Healthcare Provider to Host the Patient Safety Community of Practice
With the support of the Ministry of Health, IHH Singapore brought together public and private healthcare professionals to explore how technology can advance safer, more reliable care.
