Sipika Singh | IHH Healthcare Malaysia

Management

Chief Commercial Officer,
IHH Healthcare Malaysia

Sipika Singh

Sipika Singh is the Chief Commercial Officer of IHH Healthcare Malaysia, where she oversees the commercial operations for its 17 hospitals. Her responsibilities encompass marketing, sales, analytics, call centre operations, medical tourism, doctor recruitment, and digital transformation.

Since joining IHH Healthcare Malaysia in 2021, under Sipika’s leadership, the company has enhanced its brand presence and established itself as a leader in medical tourism initiatives. She spearheaded the Partners Management Programme, has been pivotal in leading digital initiatives such as the launch of the health management mobile app, MyHealth360, and developed a strategic framework for doctor recruitment. Additionally, she has led the setting up of the consolidated contact centre and contributed to overall business growth.

With over 25 years of experience in business and leadership including roles at Fortune 500 companies such as Johnson & Johnson, Novartis, and Arthur Andersen, Sipika has a strong understanding of P&L management, commercial growth strategy, and key account management. Her extensive work experience across 18 countries gives her a global perspective and an appreciation for diversity in teams and communities.

Sipika is aware of the challenges facing diverse healthcare systems in Asia and is passionate about leveraging technology-based and other innovations that can improve healthcare offerings and outcomes for the underserved patients in the region. As a leader, she values vulnerability and compassion, and is a strong advocate for diversity and inclusion in the workplace. Sipika is an alumnus of Harvard Business School, Indian School of Business and a member of the Institute of Chartered Accountants of India.